Safety

Last updated November 12, 2026

If you are thinking about suicide or hurting yourself, or you are worried about someone, you can talk to someone right now. These lines are free and confidential:

United States: 988 Suicide & Crisis Lifeline — call 988, text 988, chat online (24/7). Emergency: 911.
Canada: 9-8-8 Suicide Crisis Helpline — call 9-8-8, text 9-8-8 (24/7). Emergency: 911.
United Kingdom: Samaritans — call 116 123 (24/7); Shout — text SHOUT to 85258 (24/7). Emergency: 999.
Ireland: Samaritans Ireland — call 116 123 (24/7); 50808 — text TALK to 50808 (24/7). Emergency: 112.
Australia: Lifeline — call 13 11 14, text 0477 13 11 14, chat online (24/7). Emergency: 000.
New Zealand: 1737, Need to talk? — call 1737, text 1737 (24/7). Emergency: 111.
India: Tele MANAS — call 14416 (24/7). Emergency: 112.

Somewhere else? Find a helpline in your country (International Association for Suicide Prevention). If you or someone else is in danger right now, call your local emergency number.

When someone may be at risk

Clonaar's assistant and the clones in it are AI. They are not people, and they are not a substitute for professional help. This is what Clonaar does when a message suggests someone may be thinking about suicide or self-harm:

We check for it. Messages sent to Clonaar's AI — the assistant, people's clones, Theatre, Ask around, voice conversations and the public Ask page — are read by an AI model trained to recognise signs that the writer, or someone they know, may be at risk, including indirect ones. We test that check against labelled examples before every change to it.
We show crisis lines. When the check finds signs of risk, Clonaar shows free crisis lines for the country your phone is in, with buttons to call, text or chat. In a chat the lines stay one tap away for the rest of the conversation.
The AI answers with care. The assistant's answer is written by our strongest model. A clone answering you is told to reply warmly and plainly, to take what you said seriously, never to describe or encourage any means of self-harm, to encourage you to talk to someone now, and to say it is an AI and not the real person. The clone does not keep anything from that message as a fact about you, and does not send you unprompted follow-ups about it.
Some things are not passed on. Theatre does not turn it into a scene, and Ask around does not send it to other people or their clones. A question on the public Ask page is not answered, stored or shown to the page's owner.
Privacy. We do not tell anyone else, including the person whose clone you were talking to. To report on how this works, we count how many times crisis lines were shown, by part of the app and by country — with no account, message or other information about who they were shown to.

Photos and videos in messages

Photos and videos you send in direct messages are checked by an AI model when you upload them, including stills taken through each video.
One that may show nudity, graphic violence or self-harm still sends, but arrives blurred for the person you send it to, who can choose to view it. If it may show self-harm, you are shown crisis lines.
Profile photos are seen by everyone, so a profile photo like that is not used.
You can report any message or person, and block anyone. We review reports and act on accounts that break our Terms.

Contact

Questions about safety, or something we should know about: support@clonaar.com.