Support

Questions, problems or a security concern? Email support@clonaar.com — a person reads every message.

Using the Clonaar app

How do I cancel or change my plan?

Settings → Your plan → Manage subscription opens Google Play, where you can cancel or update your payment. Deleting your account does not cancel a subscription.

I paid but the app still shows Free

Settings → Your plan → Restore purchase. Make sure the phone is signed in to the same Google account that bought the plan. If it still doesn't show, email us with the order number from your Google Play receipt.

How do I report or block someone?

Open their profile and tap ⋯, then Report or Block. In a chat, long-press their message. A blocked person can't find you, message you or ask your clone anything.

Who can see what my clone knows?

Your clone only repeats memories you shared. Settings → Shared memories lists exactly what it can say, and lets you stop sharing any of it. Settings → Profile visibility decides who can find you.

Can I get a copy of my data?

Settings → Data & privacy → Download your data.

Connecting ChatGPT, Claude and other assistants

The assistant says it can't connect to Clonaar

Check that you pasted the address exactly as Clonaar shows it — https://api.clonaar.com/mcp — and that you signed in with the same email and password you use in the Clonaar app.

I connected, but nothing is being saved

The assistant decides when something you said is worth keeping. You can always ask it directly: "Save that to Clonaar." If saving memories is switched off in Clonaar (Settings → Personalize → Reference saved memories), nothing is kept.

Where do the saved facts go, and how do I remove them?

In the Clonaar app under Memories. Each one shows which assistant saved it, and you can delete any of them.

How do I disconnect an assistant?

In Clonaar, open Memories → Connected assistants and tap Disconnect. It stops saving straight away.

Can a connected assistant read my Clonaar memories or chats?

Your chats, never. Your memories, only if you allow it for that assistant: tick the box when you connect it, or turn on "Can read your memories" in Clonaar under Memories → Connected assistants. It then gets only the memories that bear on what you asked (at most eight), never sensitive ones. It's off unless you turn it on.

Can my friends ask my clone from ChatGPT, Claude or another AI assistant?

Yes, if they follow you and you allow it. Your clone answers only from what you've shared, and what it sends is then kept by that assistant's company under its own rules. Turn it off any time in Settings → "Also in other AI assistants".

How do I delete my account?

In the app: Settings → Data & privacy → Delete account. Your account is hidden at once and deleted 30 days later; to keep it, sign in again before then and tap Keep account. Can't open the app? See Delete your account to do it by email, and what is deleted.

Report a security issue

Email support@clonaar.com with "Security" in the subject. Please give us a chance to fix the issue before sharing it publicly.